Thrilled to share that I’ve successfully completed a project & certified, conducted by the organisation - Clicked. Here I gained valuable insights and developed essential skills in user-centered design and process optimization. Here’s a snapshot of what I learned:

Comprehensive Stakeholder Summary: Synthesized findings from stakeholder interviews, outlining a detailed next-steps plan that aligns project goals with key business priorities.
Business Process Mapping: Visualized workflows and pain points, designing process maps to enhance data integration, streamline operations, and improve team collaboration.
Creating Personas: Identified core personas, mapping customer goals, frustrations, and requirements to ensure solutions were customer-focused and data-driven.
Refining User Stories and Acceptance Criteria: Iteratively refined user stories with precise acceptance criteria, aligning development goals with stakeholder needs for measurable outcomes.

🔨 Skills :

Persona Development
Stakeholder Analysis
Business Process Mapping
Customer Experience Improvement
User Story Development (INVEST Framework)
Acceptance Criteria Definition
Requirements Gathering
Project Documentation